Frequently Asked Questions

How long does it take to set up my server?
All products will generally be provisioned within 2 minutes of your order. If you do not receive your information within this amount of time, feel free to submit a ticket to check on the status of your product.
 

What payment methods do you accept?
PayPal: PayPal is the safest way to pay online. You can make a payment via PayPal with a Credit/Debit Card, connected bank account or PayPal balance.
Credit/Debit Card: We accept Visa, MasterCard, American Express, Maestro, and many more cards directly through Mollie.
 

What are your support hours?
Our support team is available 24/7. If you have any questions or need any assistance, you may contact us at any time.
 
How do I transfer my current hosting to Hostilic?
We provide Full FTP Access to your server, making uploading worlds/plugins to the server very easy. If you currently have a Minecraft server with another host, we are more than happy to transfer your current files over for you, simply contact our support team and we'll get it sorted.
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